Frequently Asked Questions
Have questions about shopping with Plava? Our Frequently Asked Questions cover everything you need to know about ordering, payments, shipping, returns, exchanges, product quality, and customer support. Explore the answers below to enjoy a seamless shopping experience while discovering our premium collection of sarees, kurtis, handbags, jewellery, and handcrafted accessories.
What products does Plava offer?
Plava offers a curated collection of:
- Sarees
- Kurtis
- Handbags
- Traditional Jewellery & Ornaments
- Indian Handicrafts
- Fashion Accessories
We regularly introduce new collections, so be sure to visit our website often.
How long does delivery take?
Orders are usually processed within 1–3 business days.
Estimated delivery times:
- Metro Cities: 3–5 business days
- Other Locations: 5–8 business days
- Remote Areas: Delivery may take a little longer depending on courier availability.
Delivery timelines may vary during festivals, holidays, or unforeseen circumstances.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS (if applicable). You can use this tracking number to monitor your shipment through the courier partner’s tracking page.
Can I cancel my order?
Yes, orders may be cancelled before they are packed or dispatched. Once an order has been shipped, cancellation requests cannot be accepted. For assistance, contact us as soon as possible.
Do you accept returns or replacements?
Yes, eligible products may be returned or replaced according to our Refund & Replacement Policy.
Please review the policy for complete eligibility, timelines, and conditions before requesting a return or replacement.
How do I place an order?
Shopping with Plava is simple:
- Browse your favourite products.
- Select the desired size or variant (if applicable).
- Click Add to Cart.
- Proceed to Checkout.
- Enter your shipping details.
- Complete the payment using your preferred payment method.
You will receive an order confirmation once your order is successfully placed.
What should I do if I receive a damaged or incorrect product?
If you receive a damaged, defective, or incorrect item, please contact us within the time specified in our Refund & Replacement Policy.
When contacting us, please include:
- Your Order ID
- Clear photos of the product
- Photos of the packaging (if applicable)
- A brief description of the issue
Our team will review your request and assist you promptly.
How do I know which size to choose?
Where applicable, product pages include size information to help you choose the right fit.
If you need additional assistance, feel free to contact our support team before placing your order.
Can I modify my order after placing it?
Order modifications are possible only before the order has been packed or dispatched. Please contact us immediately if you need to make any changes.
Is my payment information secure?
Yes. Payments are processed through secure and trusted payment gateways. We do not store your card or banking details on our servers.
How can I contact Plava?
We’re happy to help!
Email: contact@mediumvioletred-monkey-651896.hostingersite.com
Phone no: +91 7358963118
You can also reach us through the Contact Us page on our website.
Still Have Questions?
If you couldn’t find the answer you’re looking for, we’d love to help.
Email: contact@mediumvioletred-monkey-651896.hostingersite.com
Our support team will get back to you as soon as possible.